Frequently Asked Questions
Buying a Spa Pool Online
Is it safe to buy a spa pool online in New Zealand?
It’s safe to buy a spa pool online in New Zealand if you’re buying from a trusted brand and if the spa is currently in stock in New Zealand. We do not recommend ordering and paying in advance where the pool isn’t in stock.
Why are online spa pools often cheaper than showroom spa pools?
Online spa pools can be cheaper than showroom spa pools because there are no expensive retail premises and retail staff to support.
What should you check before buying a spa pool online?
The first thing to do is your background research. There’s a lot to know about spa pools. Warranties are important, and you must check that the spa pool is actually in stock in New Zealand.
How do you compare spa pools when you cannot see them in a showroom?
The best thing to do if you want to compare spa pools that you can’t see in a showroom is to get in touch with us and discuss your requirements. We can help make sure you get the right size, and we offer a 30-day money-back guarantee. Even though we’re an online retailer, we’re located here in New Zealand and we’re always available for a conversation about all things spa and swim pool related. Get in touch here.
What are the benefits of buying a spa pool from anonline New Zealand retailer?
The benefits of buying a spa pool from an online New Zealand retailer are that you get local support. We carry spare parts in the country, and there’s easy access to aftercare if you need it.
Can more affordable spa pools bought online still be of good quality?
In general, there is a direct relationship between quality and price. A cheap purchase price also means that a spa pool will also be a lot more expensive to run, costing you a lot more money in the long run.
What questions should you ask before ordering a spa pool online?
Before ordering a spa pool online, you should ask about the filtration system, running costs, noise, backup, and warranties.
Is it better to buy a spa pool in stock or pre-order one?
Only ever buy a spa pool that’s in stock. Never buy a spa that needs to be pre-ordered. It’s amazing how often the quoted delivery time goes from 4 weeks to several months.
How does pre-ordering a spa pool help reduce the price?
Pre-ordering a spa can reduce the price because you’re actually helping provide the finance needed to run the retailer’s business, and reduce the overheads of the company.
What are the red flags to look out for when buying a spapool?
Don’t go in blind. Do your research and learn about spa pools. That will show you where the red flags are. Being offered a spa that’s not in stock is a big red flag, as is a cheap spa. Cheap to buy always means expensive to run.
Choosing the Right Spa Pool
What size spa pool should I choose for my home?
The size of the spa you need depends on the number of people you want to share it with. Also be aware that stated seating capacity might not translate accurately to the actual number of people it can accommodate comfortably. That’s why it pays to speak to us before you decide on the size you need.
How many people can comfortably use a spa pool at once?
The answer to how many people can comfortably use a spa pool at once depends on the size of the spa pool and the size of the people who want to share it.
What does spa pool seating capacity really mean?
Seating capacity means very little because the stated spa pool seating capacity often bears little relation to its actual comfortable
seating capacity.
Is a compact spa pool suitable for couples or small households?
Yes, a compact spa pool can be ideal for couples or small households.
What size spa pool is best for a family?
The size of spa you need for your family depends on several factors, including how many people are in the family and their ages. It’s best to contact us to discuss it before making your decision.
Should I choose a 4-seater, 5-seater or 6-seater spa pool?
The size of spa you need to choose depends on several factors, including how many people you want to share it with, their size, and their ages. It’s best to contact us to discuss it before making your decision.
What is the largest spa pool size available?
We offer a 10-person spa pool, which is very large.
How much space do I need at home for a spa pool?
The space you need for a spa pool at your home depends on the size of the pool you want.
Are smaller spa pools cheaper to run than larger spapools?
The difference in the cost of running a small spa pool compared to a larger spa pool isn’t as much as you might think.
How do I choose between a compact spa, family spa andluxury spa pool?
The size depends on your needs. As you spend more, you get better components, the filtration system gets better, and running costs get smaller.
Spa Pool Quality and Features
What makes one spa pool better quality than another?
The things that make one spa pool better quality than another are the filtration system, circulation pumps, insulation, and the material the frame is made of.
What should you look for inside the spa pool cabinet?
Inside the spa pool cabinet, the things to look for are leak-proof plumbing and no wood anywhere to be seen. Wood rots and fails. That’s why we only use alloy frames in our spa and swim pools.
Why does spa pool build quality matter?
A better-built spa pool will be cheaper to run and last longer. A better filtration system means better quality water and a much nicer
spa experience.
Why is a circulation pump important in a spa pool?
Having a circulation pump with your spa pool is important because it dramatically reduces your running costs and makes your spa whisper-quiet.
What does a circulation pump do in a spa pool?
A circulation pump in a spa pool manages both the heating and filtration functions. It also dramatically reduces the running cost of a spa pool compared to the older-style two-speed pumps.
Is a 3kW heater important when buying a spa pool?
The higher the capacity of a heater is, the more efficient it is. Heating the water in the spa faster takes less energy, and hence costs less.
What type of insulation should a good spa pool have?
A good spa should have insulation in the floor, sides, and perimeter. An insulated cover is also extremely important.
How important are jets when choosing a spa pool?
The location of the jets is more important than the number of jets. The number of jets is determined by the size of the pump.
What spa pool features are actually worth paying for?
The spa pool features that are actually worth paying for are a circulation pump, UV filtration, and an alloy frame.
What should first-time buyers know before choosing a spapool?
The most important thing for a first-time spa pool buyer to know is that cheap to buy equals expensive to run. It’s much smarter to spend more on the purchase price. As little as an extra $2000 spent on a spa could be recovered in electricity savings over a single year.
Swim Spas
What should you look for when buying a swim spa?
A swim spa does not replace a spa pool; it replaces a swimming pool. Look for a swim spa that meets the needs of your family and its intended purpose.
How do you choose the right swim spa for your home?
We recommend talking to us before choosing a swim spa for your home. We can guide you through the options and help you refine your thinking.
What is the difference between a spa pool and a swim spa?
A spa pool is a seated hot water pool where the jets bubble the water to provide a relaxing, massaging sensation. A swim spa
provides a fast jet of water that lets you swim as you would in a large pool or the ocean - either for relaxation or for swimming training.
Is a swim spa worth it for a New Zealand family?
A swim spa is a great addition to a New Zealand family home, providing relaxation and fitness.
How much space do you need for a swim spa?
You need seven to eight metres to install a swim spa.
What is the best time of year to buy a swim spa?
Swim spas are not generally a seasonal purchase so any time of year is a great time to buy your swim spa.
Are swim spas good for exercise as well as relaxation?
Yes, swim spas are good for exercise as well as relaxation. They’re a bit like a treadmill because you can dial up the level of exertion to suit yourself.
What size swim spa is best for family use?
The size of the swim spa that’s best for your family depends on the space you have for it. The general rule is to buy the biggest you can fit on your property and the most expensive you can afford - which minimises running costs.
What should you compare before buying a swim spa online?
The things you should compare before buying a swim spa online is the build quality, warranty, and the availability of local parts and support.
Spa Pool Maintenance, Chemicals and Parts
What spa chemicals do you need when you first buy a spa pool?
You’ll need a chemical starter kit which will include an alkalinity increaser, a pH increaser, chlorine, filter cleaner, and a water conditioner.
How often should spa pool water be tested?
We recommend testing the water in your spa pool once a week.
What do spa test strips check for?
Spa test strips check for pH level, alkalinity, calcium hardness, and chlorine level.
How do you keep spa pool water clean and clear?
To keep your spa pool water clean and clear, we recommend sanitising after every use and making sure the water is properly balanced.
When should you replace a spa pool filter?
Your spa pool filter should be replaced yearly.
How do you choose the right spa pool filter?
Spa pool filters are completely specific to the spa pool filter itself. Just follow the specifications on the spa, and you’ll have the correct filter.
What is a spa pipe cleaner and when should you use it?
A spa pipe cleaner is a chemical treatment that’s done annually to deep clean the plumbing of build-up and residues
What are the most common spa pool parts that need replacing?
Filters are the spa parts that most frequently need replacement. Pumps on older spas can be unreliable, and covers get damaged by sunlight and rough handling.
How do you know if your spa pool pump needs replacing?
You’ll know that your spa pool pump needs replacing because it will be noisy, and it could also vibrate excessively.
What spa accessories are worth buying with a new spa pool?
The most useful accessories to buy with your new spa pool are a Cover Lifter to help you get in and out of the spa quickly, and it will also prevent damage to the cover. Steps are a must, as are hand rails for elderly people. You will also need to buy a chemical starter kit with your new spa pool.